Delivery Policy for Website Orders
Please find our delivery information outlined below. We currently offer delivery options to the Republic of Ireland and Northern Ireland only.
We deliver anywhere in Ireland and Northern Ireland for €19.99 up to 30kg.
Orders over €100 to anywhere in Ireland are delivered FREE of charge.
Orders are dispatched on the next working day after the order has been placed, and you should receive your order within 2-5 working days. In the unlikely event that an item you have ordered is out of stock, we will notify you immediately to inform you of any possible delays.
Please check the contents of your package on arrival. Should any items be damaged during shipment, it is important that you notify us upon opening the package. In the event of damage, please keep all packaging materials from the shipment.
Our Customer Services Team are available at +353 (1) 457 0021 and via email on firstname.lastname@example.org during normal business hours, should you need any further information about your delivery
CLICK AND COLLECT
You can pay for your purchases online and collect your order at our warehouse. There is no charge for the Click & Collect service.
Step 1. Place your order online
As part of the checkout process you will be offered the choice of deliver my order or I will collect my order. Please select 'I will collect my order'
Step 2. We will then email you once your order is ready for collection.
Please collect your order within 14 days of receiving your “Your Order is ready for collection” email.
Step 3. What to bring when collecting your order
Simply bring a copy of “Your Order is ready for collection” email.
If you have any questions regarding the click & collect service please email email@example.com
Our opening hours can be found here
KNOW YOUR RIGHTS
Not happy with your purchase?
No problem. We are happy to accept returns within 14 days of order for any products (this excludes products such as chains, wire rope, and webbing or any other product that has been made to your specifications and are clearly personalised)
Just email firstname.lastname@example.org Or call us on 01 4570021. If we have already dispatched the product, it needs to be returned to us at the address below before refund can be applied.
Unit 20, Crag Cresent,
Clondalkin Industrial Estae,
Once we receive goods in original packaging and condition we will process refund.
Please Note: This refund amount excludes delivery charges. The speed at which the refund hits your account will also depend on your credit card company.
We will always process your refund as quickly and painlessly as possible.
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